Effective Communication Quiz

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Question 1 of 6
1. Question
What are the elements of effective listening?
- Authentic listening, be aware of triggers, express empathy, and use empowering language.
- Authentic listening, ignore triggers, express empathy, and use empowering language.
- Authentic listening, ignore triggers, show no feelings, and use empowering language.
- Authentic listening, be aware of triggers, express empathy, and use language that makes the child feel bad.
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Question 2 of 6
2. Question
What are the three steps of authentic listening?
- Read and mirror body language, repeat back what they said and repeat it again.
- Take a deep breath to calm yourself, speak first, and then let the other person speak.
- Listen attentively without interrupting, state your understanding of what was being said, and check for confirmation that your understanding of what was said is correct.
- Create a safe space, listen with a smile on your face, reply carefully and calmly.
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Question 3 of 6
3. Question
When communicating about sensitive issues with a child who has experienced trauma and loss, it is important to:
- Talk about things immediately and not let them fester.
- Schedule a time and place with your child for having the conversation, so they know when it is happening.
- Pay attention to your body language and tone of voice.
- Not overthink things and just say what is on your mind.
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Question 4 of 6
4. Question
Remaining calm and empathetic while listening to a child talk about their story is important because it conveys all of the following, EXCEPT:
- Their feelings and experiences are important.
- They are respected.
- They matter.
- Their story is not worth caring about.
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Question 5 of 6
5. Question
What are some practical strategies that can be used to develop open communication with children?
- Maintain a curious and open attitude, even tone of voice, and calm demeanor.
- Have conversations while sharing an activity such as riding in the car or taking a walk.
- Use language that is appropriate for the child’s age and developmental level.
- All of the above
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Question 6 of 6
6. Question
When sharing sensitive information with a child, it is important to:
- Give more information than the child is asking for.
- Be truthful, empathetic and give information in a developmentally appropriate way.
- Protect the child from information that might be painful.
- Make up a pretty story.
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